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Workforce at Cumberland

 

Winter Business Institute 

Disney's Approach to Quality Service

Are you ready to D’Tink your customer experience?

MARCH 19​

  • Determine how you can drive customer service differentiation
  • Develop quality service standards
  • Utilize tools to deliver exceptional service
  • Learn how to recover from a service failure


  Cumberland Campus
   Luciano Conference Center​
   8 AM  - 5 PM





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Spring Business Institute

Workplace Diversity & Inclusion
APRIL 7 & APRIL 8

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • ​List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Managing across cultures
  • Managing Gen Z
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination

      Cumberland Campus
       Luciano Conference Center​
       8:30 AM  - 4:30​ PM



Cumberland