Technical Support
Technical Support advances RCSJ’s mission by delivering reliable, cost-effective, high-quality technology services that empower learning and community engagement across the College.
Technical support staff will assist you with a variety of services as part of the RCSJ community. They include:
Email and Student Portal
You can access your RCSJ email by logging on to the Portal and clicking the Webmail icon at the top right.
Each student has a unique email address. Your email address is [email protected], using your Rowan College username to replace "USERNAME" (i.e., John Doe's email address might be [email protected] or [email protected]).
It is important to check your email as it is one of the primary ways RCSJ staff and instructors communicate.
Set Up Email on Your Mobile Device
You can also access your RCSJ email with your mobile device.
Important Notes
- Course Messages in eLearning are not the same as your RCSJ Email.
- You cannot set up your RCSJ email to automatically forward to your personal email address.
- NOTE: Even though you may be able to set up a rule in Outlook Web Access, if your RCSJ email becomes full, it will no longer forward email to your personal email address.
- An automatic cleanup runs weekly that will delete your older emails. If you have an important email that you want to keep, manually forward it to your personal email address.
The myRCSJ Portal is your personalized hub for academic success to access schedules, grades, financial aid, registration, and campus resources anytime, anywhere, all in one convenient, easy-to-use platform.
Current students can access the most up-to-date information about these opportunities by visiting the myRCSJ Portal and logging into their account.
Visit the Password Reset/Account Activation page for help with password reset and activiation.
Wireless Access
Rowan College provides campus-wide wireless access to students, faculty, staff, guests, and other visitors. Wireless access is available throughout most campus buildings and outside gathering locations. Use a laptop or mobile device to connect to the appropriate wireless network.
Choose a campus to see its available wireless networks (SSIDs).
RSCJ Students
You should connect to the RCSJ network if you are a RCSJ student, faculty member, or staff member. When attempting to connect, you will be asked to provide your RCSJ-Gloucester username and password. This wireless network is available throughout the entire campus and provides the best connection speed and service.
RCSJ-Public
Visitors to RCSJ
You should connect to the RCSJ-Public network if you are a visitor to the RCSJ campus. When attempting to connect, you will be redirected to the RCSJ Public Login page and asked to accept the RCSJ Acceptable Use Policy. You will be asked to log in every three hours, and you must accept the RCSJ Acceptable Use Policy each time you log in. This wireless network provides standard connection speed and service and is only available in the following locations on campus:
- College Center building - Cafeteria
- Library/Learning Resource Center - Entire building
- Physical Education Center
- Student Services - Lobby
RCSJ Students
You should connect to the "RCSJ-Student" network if you are a RCSJ student. This wireless network is available throughout the entire campus and provides the best connection speed and service.
RCSJ-Public
Visitors
You should connect to the "RCSJ-Public" network if you are a visitor to the RCSJ campus. When attempting to connect, you will be redirected to the RCSJ Public Login page and asked to accept the RCSJ Acceptable Use Policy. You will be asked to log in every three hours, and you must accept the RCSJ Acceptable Use Policy each time you log in. This wireless network provides standard connection speed and service.
Users can access the RCSJ wireless system while on campus. Click on the appropriate link below to learn how to set up Rowan College wireless:
- Navigate to and select Settings.
- Select Wi-Fi.
- Select the RCSJ wireless network.
- Enter your RCSJ Username and Password& then select Join
- Select & Accept on the RCSJ Wireless Certificate
- Once accepted, you will join the RCSJ Wireless Network automatically. You can confirm this by finding the check mark next to the RCSJ Wireless Connection.
- To begin, go to your Applications List and choose Settings.
- In Settings, select Wireless Controls or Wireless & Networks
- From Wireless controls, click on Wi-Fi Settings.
- In the list of Available Wi-Fi Networks, choose RCSJ
- Click on the EAP Type dropdown, and choose PEAP.
- For the Subtype choose MSCHAPv2
- Under 'certificate drop-down' - "Use system certificate"
- Enter the following for Domain: sj.rcsj.edu
- Enter your RCSJ username for both Identity and Anonymous identity.
- Enter your Password and click Connect.
- The Network status will show Obtaining address... then Connected.
You are now joined to the RCSJ Wireless network!
Start by clicking the network icon(network-icon.png) in the menu bar.
In the list of available wireless networks, click RCSJ.
Enter your RCSJ Username and Password, then click Join.
- Start by clicking the network icon (
, , ) in the notification area. - In the list of available wireless networks, click RCSJ, then click Connect.
- Enter your RCSJ Username and Password, then click OK
- Click Connect to accept the WirelessCertificate,you will automatically connect to the Network. Open a web browser to confirm the connection is working.
, 
, ) in the notification area. Computer Labs
While on campus, students can use their RCSJ username and password to log on to computers in classrooms and labs. Computer labs are available for students in several campus locations. Contact the computer lab to to confirm its hours of operation and availability.
Open Computer Lab
Academic Building, Room A1
856-200-4811 or [email protected]
Hours of Operation are Monday through Friday (8 am to 10 pm) and Saturdays (8 am to 4 pm).
*Students must sign in at the front desk and show the worker a valid RCSJ photo ID to use the computers in the open lab.
Computer Graphics Arts Labs
Academic Building, Room A15 and A16
856-200-4811 or [email protected]
Hours of Operation vary. When the room is not in use, it converts into an open lab.
Cyber Security Lab
University Center, Room U106
856-200-4811 or [email protected]
Hours of Operation vary. When the room is not in use, it converts into an open lab.
Library
Library, Building 8
856-200-4623 or [email protected]
Testing Center
Academic Building, Building 4
856-200-4648 or [email protected]
A completed RCSJ-Cumberland Campus application must be received by Admissions to take the placement test. A photo ID is required for all testing, along with a valid RCSJ-Cumberland ID Number.
Laptops and Technical Requirements
Many devices meet the exemption specifications and provide enough resources to accomplish most assignments across all majors. These requirements are in place to be sure you have access to everything during your entire college career.
Note: Chromebooks are not recommended
as some courses may require you to install software that is not compatible with Chromebooks.
- Webcam
- Microphone
- Wi-Fi
- At least 128GB of storage available
8GB of RAM (Memory)
Intel i3 or higher or AMD Ryzen 3 or higher Windows 11 or MacOS 10.12 or higher
- Webcam
- Microphone
- Wi-Fi
- Graphical Tablet/Touchscreen (eg: Wacom)
- At least 128GB of storage available
16GB of RAM (Memory) - Intel i5 or higher or AMD Ryzen 5 or higher
- Windows 11 or MacOS 10.12 or higher
You can order the laptop through the Barnes and Noble bookstore websites for both the Gloucester and Cumberland campuses. Laptops may be scheduled for pick up or can be shipped directly to your house.
Note: For those who wish to use Financial Aid to purchase your laptop, you may be able to use the "book voucher" program. A book voucher is available to students who are eligible for a refund. Eligible students may use a portion of their refund to purchase books and supplies at the start of the semester. This process is referred to as receiving a "book voucher."
To use a book voucher for your laptop purchase, you not only need a completed and reviewed FAFSA, but you will also need to have an expected refund.
If you are a current RCSJ student that is registered for an upcoming semester and meet eligibility requirements, you can request the College to loan you a laptop.
ELIGIBILITY REQUIREMENTS
Students must be registered for less than half time (5 credits or less), a student in the HSOP program, or a Visiting student.
REFUNDABLE DEPOSIT
You will be required to pay a refundable $100 deposit fee for the laptop and accessories to be loaned. Payment must be made at the Bursar's office. The borrowed laptop must be returned by the end of the semester in which it was borrowed.
NEXT STEPS
By requesting a laptop, RCSJ will verify your information, confirm that a laptop is available and will email your College email account with the next steps.
Attention RCSJ Instructors!
Looking for Instructional Technology Support? Visit the myRCSJ Faculty Portal for help.
Contact Us
Technical Support is located on campus to help students who are experiencing technical issues with accessing the portal or email, logging on to the network or any other issues with on-campus computers.
Gloucester Campus
If you are unable to log into the portal to complete a request, you may request support by clicking the link below and completing a Request Technical Support Form.
Phone: 856-415-2298, option 1
Email: [email protected]
Gloucester Technical Support Hours
Days | Support Hours | Support Location |
Monday – Thursday | 8:00 am – 6:00 pm | EHC 438 |
Friday* | 7:30 am – 5:00 pm | EHC 438 |
Saturday | Closed | EHC 435 |
Sunday | Closed | Closed |
Cumberland Campus
If you are unable to log into the portal to complete a request, you may request support by clicking the link below and completing a Request Technical Support Form.
Phone: 856.200.4811
Email: [email protected]
Cumberland Technical Support Hours
Days | Support Hours | Support Location |
Monday – Friday | 8:00 am – 5:00 pm | Network Operation Ctr |
Saturday | 8:00 am – 12:00 pm | Academic Building Lab 1 |
Sunday | Closed | Closed |
For More Information
RCSJ-Gloucester
Technical Support
856-415-2298, option 1